1. Non-Personalized User Information
We collect non-personalized information through your IP address, such as your browser type, operating system type, and the domain name of your Internet Service Provider (ISP), to optimize the display of webpages on your device. This information is also used for visitor traffic statistics to improve website management and services.
2. Personal Data
We respect your data and privacy rights. We are committed to fully complying with internationally recognized standards for personal data privacy protection and ensuring that our staff adhere to the strictest security and confidentiality guidelines while complying with the Personal Data (Privacy) Ordinance.
a. Sources of Information
The personal information collected by this website primarily comes from the order forms you submit and other documents provided during your business relationship with Cuban Cigars. We may also collect transaction details and related experiences regarding products/services you use through our offerings.
b. Confidentiality Commitment
We will not sell, rent, or transfer your name, contact number, email, address, or other information to third parties without your consent. Our privacy policy may be updated periodically, and we recommend reviewing this page regularly.
c. Privacy Protection for Special Products
For sensitive purchases, we prioritize customer privacy. All orders and inquiries are treated with strict confidentiality. Deliveries are packaged discreetly to prevent any exposure of personal information, ensuring your privacy rights are upheld.
d. Shipping Practices
Shipments are dispatched on the same day payment is received. Parcels are labeled with terms such as "Books," "Gifts," "Digital Products," or other descriptions specified in your order to maintain discretion.
e. Limited Data Collection
We only collect information necessary for delivery purposes (e.g., no ID numbers, age, or gender). All customer data is strictly used internally and will never be disclosed or misused.
3. Information Security: How We Protect Your Data
We implement the highest standards of information security to ensure the confidentiality of your personal data. Only authorized Cuban Cigars employees, agents, and service providers (as outlined in our "Disclosure to Third Parties" section) may access your information, and they are bound by strict confidentiality obligations. Additional safeguards include:
- Dedicated personnel responsible for designing, implementing, and monitoring our information security measures;
- Advanced technical protections (e.g., firewalls);
- Pre-launch security testing for internet-based services and continuous vulnerability scanning;
- Internal and external audits of our websites and services;
- Infrastructure monitoring to detect weaknesses and potential intrusions;
- Strict access controls for system authentication and authorization;
- Encryption for non-public communications; and
- Ongoing staff training and updates to security protocols in response to emerging risks and technological advancements.